{"id":29238,"date":"2026-05-31T10:28:20","date_gmt":"2026-05-31T10:28:20","guid":{"rendered":"https:\/\/www.dppstore.eu\/politica-de-retur\/"},"modified":"2026-05-31T10:28:20","modified_gmt":"2026-05-31T10:28:20","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/www.dppstore.eu\/en\/politica-de-retur\/","title":{"rendered":"Politica de Retur"},"content":{"rendered":"<p><em>Ultima actualizare: Mai 2026<\/em><\/p>\n<h2>1. Dreptul de retur<\/h2>\n<p>Conform legisla\u021biei europene (Directiva UE 2019\/771), clien\u021bii B2B ai DPP Store beneficiaz\u0103 de dreptul de retur \u00een termen de 14 zile calendaristice de la primirea produsului.<\/p>\n<h2>2. Condi\u021bii pentru retur<\/h2>\n<ul>\n<li>Returnat \u00een termen de 14 zile de la primire<\/li>\n<li>\u00cen aceea\u0219i stare \u00een care a fost livrat<\/li>\n<li>Ambalat corespunz\u0103tor pentru transport<\/li>\n<li>\u00censo\u021bit de factura original\u0103 sau num\u0103rul comenzii<\/li>\n<\/ul>\n<h2>3. Produse excluse de la retur<\/h2>\n<ul>\n<li>Produse deteriorate prin utilizare necorespunz\u0103toare<\/li>\n<li>Produse cu interven\u021bie fizic\u0103 neautorizat\u0103<\/li>\n<\/ul>\n<h2>4. Procedura de retur<\/h2>\n<ul>\n<li>Contacta\u021bi-ne la contact@dppstore.eu sau +40 775 385 385 cu num\u0103rul comenzii \u0219i motivul returului<\/li>\n<li>Primi\u021bi instruc\u021biuni de ambalare \u0219i adresa de returnare \u00een maxim 2 zile lucr\u0103toare<\/li>\n<li>Expedia\u021bi produsul prin curier cu confirmare de primire<\/li>\n<li>Rambursarea se efectueaz\u0103 \u00een maxim 14 zile calendaristice dup\u0103 verificare<\/li>\n<\/ul>\n<h2>5. Produse defecte sau livrate incorect<\/h2>\n<p>Contacta\u021bi-ne \u00een maxim 48 de ore de la livrare. TCP Global EOOD suport\u0103 costul returului \u0219i ofer\u0103: \u00eenlocuire, reducere de pre\u021b sau rambursare integral\u0103.<\/p>\n<h2>6. Rambursarea<\/h2>\n<p>Prin transfer bancar, \u00een maxim 14 zile calendaristice de la confirmarea primirii produsului returnat.<\/p>\n<h2>7. Garan\u021bie legal\u0103<\/h2>\n<p>Minim 12 luni garan\u021bie legal\u0103 de conformitate de la data livr\u0103rii. Reclama\u021bii la: contact@dppstore.eu<\/p>\n<h2>8. Contact<\/h2>\n<p>\ud83d\udce7 contact@dppstore.eu | \ud83d\udcde +40 775 385 385 | Luni\u2013Vineri, 09:00\u201318:00<\/p>","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: Mai 2026 1. Dreptul de retur Conform legisla\u021biei europene (Directiva UE 2019\/771), clien\u021bii B2B ai DPP Store beneficiaz\u0103<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29238","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/pages\/29238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/comments?post=29238"}],"version-history":[{"count":0,"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/pages\/29238\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dppstore.eu\/en\/wp-json\/wp\/v2\/media?parent=29238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}