Terms and Conditions
This document sets forth the rules, rights, and obligations applicable to all purchases made on the DPP Store platform. Browsing the site, registering an account, and/or placing an order implies full and unconditional acceptance of these Terms and Conditions, which are governed entirely by Romanian law and applicable European tax regulations.
1. Seller Identification Information
The DPP Store platform is operated, and sales, logistics, billing, and support services are provided directly through the branch registered for tax purposes in Romania:
Seller: TCP GLOBAL EOOD SOFIA POPEȘTI-LEORDENI BRANCH
Tax Identification Number (CIF/VAT Romania): RO53112331
Romania Branch – Headquarters and Business Location: 26 Amurgului St., Space 7, Popești-Leordeni, Ilfov County, Romania
Parent Company: TCP Global EOOD, 24 George Washington St., Sofia 1202, Bulgaria (EIK: BG207736131)
Direct Contact Information: ask@dppstore.eu | +40 775 385 385
2. Subject Matter of the Contract and Sales Models
These Terms and Conditions govern the contractual relationship between the Seller and its customers for the purchase of refurbished/used IT equipment through two distinct sales channels:
B2B (Business-to-Business) Model: Direct purchases made by legal entities (companies) for professional purposes.
Team Program – EPP / DPP Model (Enterprise Purchase Program / Device Purchase Program): A private purchase program run by the Seller for the team members of partner companies registered on the platform. Team members (natural persons) may buy IT equipment for personal use at the prices shown in the store, with two types of discount: (a) the company’s team code, valid for any product in the store for as long as the company takes part in the program, and (b) the campaign pick: for each campaign published by the Seller, every member may choose one single product from the campaign list at the discount announced for that campaign. Discount percentages are communicated to partner companies and to members in their account; they are not public and may be changed by the Seller for future campaigns. The sales contract is concluded directly with the team member as a natural person (consumer).
3. Eligibility Requirements, User Guide, and Program Rules
Use of the Website (Guide Section): To fully understand the technical steps for configuration, placing orders, and account management, Users and Buyers are required to consult and follow the detailed instructions in the Guide section of the website. The Seller assumes no liability for placement or configuration errors caused by failure to follow the steps in the Guide.
For the B2B workflow: Access and order placement are reserved exclusively for legal entities, sole proprietorships, or entities legally registered in Romania or other EU member states that hold a valid tax identification number.
For the team program (EPP / DPP): The company registers on the platform (company name, VAT number, address, contact person, company e-mail, phone) and is activated by the Seller, usually within one business day. Member access is granted only to persons who create an account with an e-mail address on the domain of an activated partner company; personal e-mail addresses (gmail, yahoo, etc.) are not accepted. The account is activated automatically at registration. The Seller may suspend or close a member account, or a company’s participation, in case of breach of these rules.
Team program rules:
The team code is a private code intended only for the partner company’s team members, their friends and family. It may not be posted on open channels (websites, social networks, public groups, coupon platforms) and may not be used for commercial purposes or resale.
The campaign pick is limited to one single product per person per campaign. The personal code issued for the campaign pick is valid only for the chosen product, for one unit, one use, until the campaign end date; after that date the code expires.
Only one discount code can be applied per order (the team code or the personal campaign code); discounts are not cumulative and are not applied retroactively.
Products are refurbished equipment, generally available as a single unit; an order reserves the product under the conditions in section 6.
In case of abuse (posting the code, resale, accounts created with false data or with e-mail addresses that do not belong to the partner company, several accounts for the same person), the Seller may cancel the codes, the unfulfilled orders and the accounts involved, without further obligations.
Members keep access to the store and to the team code for as long as the partner company remains in the program. The Seller may end a company’s participation with prior notice to the contact person.
4. Products and Description. Grading System (A / B / C)
All products sold on the DPP Store platform are refurbished or secondhand IT equipment. Each piece of equipment is tested for hardware functionality, cleaned, and configured to be 100% functional.
Software Configuration / Operating System: IT equipment is delivered as standard without a pre-installed operating system. Optionally, the Buyer may select the installation and licensing of the Microsoft Windows operating system, a service available for a fee; the price of the license and installation is transparently displayed in the product configurator before the order is placed.
Physical differentiation between products is based exclusively on cosmetic wear, according to the following grading system:
🌟 Grade A (Excellent / Like New)
Technical condition: 100% functional, optimal hardware performance.
Cosmetic condition: Very good, nearly flawless. The product may show extremely fine signs of previous use, almost imperceptible to the naked eye.
Screen (for laptops/monitors): Perfectly clean, with no dead pixels, pressure marks, or scratches.
👍 Grade B (Good / Normal Signs of Use)
Technical condition: 100% functional. The product operates at the same hardware specifications as a Grade A product.
Cosmetic condition: Shows visible but normal signs of wear (small scratches, slightly worn paint in contact areas, minor impact marks on corners or the casing).
Screen (for laptops/monitors): May have minor cosmetic imperfections, such as fine scratches on the screen (invisible when the display is on) or slight pressure marks (small brighter areas).
📉 Grade C (Economy / Advanced Signs of Wear)
Technical condition: 100% functional in terms of internal components (processor, memory, storage, etc.).
Cosmetic condition: Shows pronounced and obvious signs of cosmetic wear (deep scratches, partially cracked casing or small pieces of plastic missing, major discoloration).
Screen (for laptops/monitors): May have visible defects (dead pixels, obvious pressure marks, deeper scratches).
⚠️ Declaration of Acceptance:
By completing the order for equipment classified under a specific grade (A, B, or C), the Buyer (both B2B and EPP/DPP) confirms that they have understood, acknowledged, and expressly accept the aesthetic characteristics of that grade. Aesthetic defects specific to the selected grade cannot constitute the basis for a claim regarding the product’s lack of conformity or a reason to invoke the warranty.
5. Prices, VAT, and Shipping Costs
All prices on the platform are shown in EUR. The final price of the product consists of the price of the base hardware (to which the discounts established for the team program and the active EPP/DPP campaigns apply), plus, where applicable, the cost of any selected add-ons (such as the Microsoft Windows license and installation service).
Shipping Cost: The shipping charge is determined separately at the time the final order is placed and is calculated and displayed separately in the shopping cart before the purchase order (PO) is generated.
The Value-Added Tax (VAT) rules are as follows:
A. Legal Entities (B2B)
Legal Entity Customers in Romania: The price includes 21% VAT, as the transaction is considered a domestic delivery within Romania, invoiced through the branch (RO53112331). Romanian companies may deduct this tax in accordance with national legislation.
Corporate Customers in the European Union (Intra-EU): The reverse charge mechanism applies (0% VAT / exempt), provided that the buyer has a valid VAT number in VIES at the time of invoicing.
Mandatory condition: An exempt intra-Community delivery is contingent upon the presentation of a signed/stamped CMR document or proof of transport/delivery from the courier, which unequivocally certifies that the goods have left Romanian territory. In the absence of such proof of shipment, the Seller reserves the right to charge the standard VAT rate of 21% on the transaction.
B. Individuals (EPP / DPP / Consumers)
Individual customers residing in Romania: The price including 21% VAT applies.
Individual Customers from the European Union (other member states): The price including 21% VAT (the Romanian rate) applies for as long as total distance sales to individuals in other member states stay below the EU threshold of EUR 10,000 per year. Above the threshold, the VAT rate of the member state of delivery applies through the OSS (One Stop Shop) scheme; the price shown on the site remains the final price paid.
C. Currency, exchange rate and invoicing
Prices are expressed in EUR and include VAT. When creating the account, the member chooses the delivery country (Romania, Bulgaria or another EU country), and the price terms shown on the site, in the purchase order (PO) and when placing the order correspond to that country.
Deliveries in Romania: the tax invoice is issued in lei, at the exchange rate published by the National Bank of Romania (BNR) for the invoice date, with no mark-up, commission or exchange margin. The buyer may pay either in EUR (to the EUR account, no conversion) or in lei, the amount on the invoice.
Deliveries in Bulgaria and other EU countries: the final price is in EUR, the invoice is issued in EUR and payment is made in EUR.
The lei equivalent shown on the site or in the PO is calculated at the BNR rate of the day and is for information only.
6. Order Placement, PO Generation, and Order Confirmation
Purchases made on the DPP Store website follow an automated validation and billing process:
Placing an Order on the Website: The buyer selects the products, aesthetic grade, and desired options (e.g., Windows operating system, using the instructions in the Guide section) and views the shipping fee, which is calculated separately.
Automatic Purchase Order (PO) Generation: Upon completion of the process on the website, the system automatically generates a Purchase Order (PO). The PO is a reservation of the product for the duration of the payment term and does not constitute a firm order until payment is confirmed; when the payment term expires, the reservation is cancelled automatically and the product becomes available again.
Product Confirmation Email: The buyer will immediately receive a confirmation email containing full details of the selected hardware product, the configured software options, the shipping cost, and the total applicable price (with the 21% VAT rate or the rate applicable to the specific tax situation).
Invoice Issuance and Delivery: The tax invoice (or pro forma invoice, as applicable) will subsequently be issued by the finance department and sent to the buyer via email.
Delivery Contingent on Payment: The equipment will NOT be shipped or delivered in any form until full payment of the invoice has been confirmed in the Seller’s account. The distance contract is considered definitively concluded upon confirmation of payment and issuance of the shipping documents.
Order cancellation: The Buyer may cancel an order free of charge by e-mail to ask@dppstore.eu (or with the return / withdrawal / complaint form) at any time before dispatch, i.e. before the parcel is handed to the courier; any amount already paid is refunded in full within 14 days, with the same payment method. After dispatch the order can no longer be cancelled, but consumers may use their right of withdrawal (section 10). The Seller may cancel an order, refunding in full any amount paid, when the reservation is not paid within the 5-business-day term, in case of an obvious price or stock error, or when the program rules are breached (section 3); the Buyer is informed by e-mail.
7. Payment and Billing Methods (Cash Excluded / Advance Payment Only)
After receiving the invoice via email, payment may be made exclusively through one of the electronic payment methods listed below. Cash payments are not accepted, and cash on delivery (COD) is not available. All orders must be paid in full in advance, prior to shipment.
Bank Transfer (Payment Order): Payment must be made to the branch’s Romanian bank account within a maximum of 5 business days from receipt of the invoice or pro forma invoice via email. In the event of non-payment within this period, the purchase order and the order will be automatically canceled in the system.
Online Card Payment: Through the secure payment processor integrated into the platform, available directly upon completion of the ordering process on the website.
8. Delivery and Transfer of Risk
The standard processing and handover time to the courier is 1–2 business days, calculated from the moment full payment in advance is recorded and confirmed in the Seller’s account.
Transfer of Risk (in accordance with the Romanian Civil Code):
In B2B transactions: The risk of loss or depreciation of the goods transfers to the Buyer at the moment the Seller hands over the package to the courier company.
For EPP/DPP (Individuals): The risk is transferred to the consumer only when the consumer (or a third party designated by the consumer, other than the courier) takes physical possession of the product.
9. Legal Guarantee of Conformity and Commercial Warranty
The equipment sold on DPP Store is refurbished (second-hand). It is covered both by the Seller’s legal liability for conformity and by the DPP Store commercial warranty described in the Warranty policy. The conditions differ by type of buyer:
Legal guarantee of conformity (consumers, EPP / DPP): Under Romanian Government Emergency Ordinance no. 140/2021 on certain aspects of contracts for the sale of goods, the Seller is liable to the consumer for any lack of conformity existing at the time of delivery. For second-hand goods, by accepting these Terms the Seller and the consumer agree on a liability period of 12 months from delivery (art. 9 (5)); where the product page shows a longer commercial warranty (for example 24 months), that period applies in full. Any lack of conformity that becomes apparent within 12 months of delivery is presumed to have existed at delivery, unless proven otherwise (art. 10 (1)).
Consumer remedies: In case of a lack of conformity the consumer is entitled, in this order, to: (a) repair or replacement of the product, free of charge, within a reasonable time not exceeding 15 calendar days from informing the Seller (art. 11 and 12); if the lack of conformity appears within 30 days of delivery, the consumer may ask for replacement directly (art. 11 (7)); (b) a proportionate price reduction or termination of the contract with a refund of the price, if repair or replacement was not completed in time, is impossible or the lack of conformity persists (art. 11 and 13). Termination cannot be requested for a minor lack of conformity.
DPP Store commercial warranty: In addition to the legal guarantee, the Seller offers a commercial warranty for hardware faults for the period shown on each product page (usually 12 or 24 months from delivery), under the conditions in the Warranty policy: a reply within one business day, diagnosis within 5 business days of receiving the product, shipping and repair paid by the Seller for covered faults. The commercial warranty does not limit or replace the consumer’s legal rights.
Original packaging: For the commercial warranty, the Buyer keeps the product’s original packaging (the box and the protective inserts received on delivery) for the whole warranty period and sends the product in that packaging, with all its accessories; before submitting a warranty or service request, the Buyer confirms that the product is packed this way. For the legal guarantee of conformity and for the right of withdrawal, using the original packaging is recommended; if it is no longer available, equivalent packaging that protects the product in transit is used. The absence of the original packaging does not limit the consumer’s legal rights.
For B2B customers (Legal Entities): The warranty period and the terms for remedying any defects are provided in accordance with the commercial contract concluded between the parties or, in the absence of an extended contract, in accordance with the specifications expressly stated on the tax invoice/product sheet.
Software Exclusion: The commercial warranty applies exclusively to hardware defects. The Microsoft Windows operating system (purchased optionally for an additional fee) and any software issues arising after delivery (system errors, viruses, driver corruption, faulty updates) are not covered by the commercial warranty.
Local Support: All diagnostic, repair, or replacement services are provided locally through the logistics center in Popești-Leordeni.
General Exclusions: The commercial warranty does not cover cosmetic defects specified in the product’s grade description (A/B/C), normal battery wear and tear (batteries are considered consumables), or malfunctions caused by improper use, mechanical shocks, contact with liquids or unauthorised work. Before sending a product in for service, the Buyer backs up their data; the Seller is not responsible for data or installed software.
10. Complaints, Cancellation and the Right of Withdrawal
Complaints, cancellations and returns are handled in accordance with Romanian law: Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders, Government Emergency Ordinance no. 140/2021 and Law no. 296/2004 (the Consumer Code).
A. Complaint Procedure
Any dissatisfaction, lack of conformity or issue related to an order or product is submitted in writing to ask@dppstore.eu, directly or with the return / withdrawal / complaint form (PDF, EN + RO). We confirm receipt within one business day.
Consumer complaints (EPP/DPP) are resolved within 30 calendar days of registration, under the Consumer Code and ANPC legislation; for B2B complaints, the timeframe for amicable resolution is no more than 15 business days.
Consumers may also contact the National Authority for Consumer Protection (ANPC, 72 Aviatorilor Blvd., Bucharest, anpc.ro, consumer line 021 9551) and may use the alternative dispute resolution (ADR / SAL) procedure through the ANPC SAL Directorate: anpc.ro/ce-este-sal.
B. Right of Withdrawal from the Contract (EPP / DPP consumers)
Consumers (individuals) may withdraw from the contract within 14 calendar days from the day they take physical possession of the product (or of the last product in the order), without giving any reason and without costs other than those set out below (art. 9 of Emergency Ordinance 34/2014).
How to withdraw: by an unequivocal statement sent before the deadline to ask@dppstore.eu — for example the return / withdrawal form (PDF), whose content matches the model withdrawal form in the Annex to Emergency Ordinance 34/2014, or a simple e-mail with the order number. We confirm receipt within one business day and send the return instructions (address, courier). Exercising the right does not depend on any approval by the Seller; the notice only lets us organise the pick-up.
Returning the product: the product is sent or handed over to the Seller without undue delay and within 14 days of communicating the withdrawal, to the branch address: 26 Amurgului St., Space 7, Popești-Leordeni, Ilfov County, together with the accessories received, in packaging that protects it. The direct cost of returning the goods is borne by the consumer (art. 14), except where the Seller delivered a wrong or non-conforming product, in which case the Seller arranges the transport.
Refund: the Seller refunds all amounts received, including the cost of standard delivery, within 14 days of being informed of the withdrawal, with the same payment method used for the order (bank account or card), without fees. The refund may be withheld until the product is received or proof of its dispatch is provided, whichever comes first (art. 13).
Diminished value: the consumer may check the product as they would in a shop (switching it on, checking the functions); they are liable only for a diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product (new signs of use, damage, missing accessories), an amount the Seller may deduct from the refund (art. 14 (3)).
Software licences: for software licences installed and activated at the consumer’s express request (for example the Windows licence chosen in the configurator), the Seller may retain the value of the licence under art. 16 of Emergency Ordinance 34/2014; the hardware remains returnable.
For B2B Customers (Companies): Legal entities are not entitled to the 14-day legal right of withdrawal (Emergency Ordinance 34/2014 applies exclusively to individual consumers). Returns under B2B terms are accepted only for products that are non-conforming upon receipt (DOA) and reported in writing within a maximum of 48 hours, or with the Seller’s express written consent.
C. Online requests: return, warranty, service, reservation cancellation
Members can send their requests directly from their account, in My orders (account menu → My orders), where each order shows the options available:
Return (14 days) — exercising the right of withdrawal (section B) for the chosen products; the online form serves as the withdrawal statement. The option is also available before delivery.
Warranty — reporting a non-conformity or a defect covered by the legal guarantee or the commercial warranty (section 9), with a description of the problem and the preferred remedy (repair or replacement).
Service — diagnosis, repair or upgrade, including outside the warranty; outside the warranty the Seller first sends a price quote and carries out no work without the Buyer’s written approval.
Reservation cancellation — for orders not yet paid (PO), free of charge; the order is cancelled, the product becomes available again and the campaign pick is released.
Every request receives a registration number (RET-, GAR-, SRV- followed by the order number) and an e-mail confirmation, copied to ask@dppstore.eu; the Seller replies within one business day and communicates the next steps (return address, courier pick-up, deadlines). The options shown in the account are indicative: the consumer’s legal rights do not depend on a button being available, and requests may always be sent by e-mail to ask@dppstore.eu or with the return / withdrawal / complaint form (PDF, EN + RO). Before sending, the form asks the Buyer to confirm that the product is packed in its original packaging, with all accessories (for withdrawal and the legal guarantee, or in equivalent packaging that protects it). The data entered in the form (including the IBAN for refunds, if provided) is used only to handle the request, in line with the Privacy Policy.
11. Intellectual Property
All elements of the DPP Store platform (text, graphics, logos, design, databases) are the exclusive property of the Seller and are protected by Law No. 8/1996 on copyright and related rights in Romania.
12. Governing Law and Disputes
This contract, the DPP Store platform, and all transactions conducted through the Romanian branch are governed by, interpreted, and enforced in their entirety in accordance with the laws of Romania.
Any dispute arising between the Seller and the Buyer that cannot be resolved amicably shall be referred for resolution to the competent courts in Romania (at the branch’s location or, in the case of EPP/DPP consumers, to the competent court at the consumer’s place of residence).
13. Amendment of the Terms and Conditions
The Seller reserves the right to amend these T&C to reflect legislative changes in Romania and the European Union or operational changes. The version applicable to an order is the one published on the website at the time the order is placed. Continued use of the platform constitutes acceptance of the amendments.
Last updated: 7 November 2026 (T&C version 2026-11.5).